✓ International shipping
Free Shipping over € 89,95 in Europe
✓ Worldwide Delivery within 2-4 working days

FAQ

1. Ordering online at the Cruyff webshop

2. How long does it take for my order to be delivered?
3. Can I pick up my order myself?
4. How do I pay at the Cruyff webshop?
5. What are the shipping costs?
6. How do I return an article?
7. Guarantee
8. Questions / Complaints
9. How do I change my details? 

1.Ordering online at the Cruyff webshop. 

You can place an online order at the Cruyff webshop 24 hours a day and 7 days a week. Ordering is easy, just follow the steps below:
 

1. Browse through the www.cruyffclassics.com. Click on the item you like.
2. You are now on the item's product page. Here you can find more information about the product.
3. If you want to place an order, choose the right size (and colour) then click on the "Add to Cart" button.
4. Your article is now in the shopping cart and you will be redirected to the page, which shows you all the items in the shopping cart. From here you can delete or change the quantity of items. Then choose to “Continue Shopping” or proceed to “Checkout”.
5. If you have chosen “Continue Shopping”: You return to the shop where you can select new items in the same manner as explained above. Remember that you can visit your shopping cart to check what it contains and to change the items in it, at all times.
6. Checkout: Once you have finished shopping, click on the "Checkout" button to proceed.
7. You go to the checkout page. Fill in all the necessary personal details.
8. Your order will be placed as soon as your payment has been processed. At the end, you will receive an order confirmation by email.

2.How long does it take for my order to be delivered?
Place your order before 17:00, and it will be sent out the same day!
Orders are sent out and delivered by DHL Express with ODD service. Click here for the delivery time & more info about the fast delivery with DHL Express.
N.B. Orders cannot be delivered to post office boxes.

3.Can I pick up my order myself?
No, that is not possible.

4.How do I pay at the Cruyff webshop?
Your Cruyff order can be securely and easily paid via Buckaroo Payment Services. You can also pay via iDEAL, MasterCard, Visa and PayPal.

5.What are the shipping costs?
The shipping costs for our products are as follows:
 

Benelux:
Orders up to € 39,95 = € 3,95
Orders above € 39,95 = Free
 

Europe:
Orders up to € 89,95 = €6,95
Orders above € 69,95 = Free
 

Rest of the World
All Orders = €29,95


Click here for the delivery times.


NOTE:
If a package is unable to be delivered due to an incorrect or incomplete (delivery) address, we will still charge for shipping. Remember to check, whether your address is valid and complete.

6.Can I return an article?
Yes, that is possible. Read our terms and conditions for our return policy. 
Click here for the returns terms and conditions.

7.Guarantee
All the Cruyff webshop articles are made to the highest quality standards. In the unlikely event that a product is damaged, the Cruyff webshop will review the damaged article and either replace or repair them free of charge. The warranty covers manufacturing and/or material defects. Normal day-to-day wear and tear is not covered.

Warranty conditions:
- In case of an unfounded complaint, the costs are borne by the customer;
- In case of a justifiable complaint, the Cruyff webshop will decide to either repair (partially repair), replace (partially replace) or refund (partially refund) the article;
- Articles returned for warranty evaluation must be clean and dry. Wet and/or dirty items are not taken into consideration;
- Warranty claims will be denied in case of:
• intentional damage or damage caused by negligence;
• improper use or improper maintenance;
• normal wear and tear;
• damage caused by ignoring or not following the instructions for use;
• damage caused by nature, human or animal.
Warranty outside the Netherlands
Products that qualify for warranty but are used outside the Netherlands are able to be returned to the Cruyff webshop after consultation. The shipping costs to the Cruyff webshop and the return to the customer are borne by the owner of the article.

8.Questions / Complaints
If you have any questions about our products or you want to lodge a complaint, please contact our Customer Services department. You can reach them Monday through Friday from 10:00h - 17:00h at: +31 (88) 773 64 40, or by email service@cruyffclassics.com. We do our best to respond to your questions or complaints with 2 working days.

9.How do I change my details?
In order to change your details, you need to log in. At the top of the screen you will see a section "Login". Once you have logged in, you can complete your details and/or change your information.All customer data held by Cruyff Classics, is used for the sole purpose of providing you with the best service possible. Your information will not be used for other purposes and/or sold to third parties.

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Payment methods

We ship with

  • DHL